Terms and Conditions

By accessing Laptopcare.lk, creating an account, placing an order, requesting a service, or contacting our team, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

Laptopcare.lk is operated by Laptop Care (Pvt) Ltd, located at No 3F1, 3rd Floor, Unity Plaza, Colombo 04, Sri Lanka.

We sell laptops, computer accessories, components, and related products, and may also provide repair, diagnostic, upgrade, and support services.

We make reasonable efforts to display product names, descriptions, specifications, prices, images, stock status, and warranty details accurately.

Product images are for reference and may differ slightly from the actual product due to lighting, packaging updates, manufacturer changes, or screen display settings.

Specifications, availability, prices, promotions, and product bundles may change without prior notice.

Placing an order on our website does not automatically mean the order is accepted. Orders are subject to stock availability, payment confirmation, pricing verification, and internal approval.

We reserve the right to cancel or refuse an order if a product is unavailable, payment cannot be verified, pricing is incorrect, customer details are incomplete, or suspicious activity is detected.

All prices are listed in Sri Lankan Rupees unless otherwise stated.

Prices may change due to supplier updates, exchange rates, promotions, stock changes, or errors. The final payable amount will be confirmed during checkout or by our sales team.

Payments may be processed through approved payment methods, bank transfers, cash payments, card payments, or trusted third-party payment providers.

Delivery timelines are estimates and may vary due to product availability, courier delays, location, payment confirmation, holidays, weather, or circumstances beyond our control.

Customers are responsible for providing accurate contact and delivery details. LaptopCare.lk is not responsible for delays caused by incorrect or incomplete information.

Some orders may be available for store pickup, subject to confirmation from our team.

You agree to provide accurate personal, billing, delivery, and contact information when using our website or services.

You are responsible for checking product compatibility, intended use, warranty terms, and service requirements before purchasing.

If you create an account, you are responsible for keeping your login details secure and for all activity under your account.

Warranty coverage depends on the product, brand, supplier, and manufacturer terms. Warranty periods and conditions may vary by item.

Warranty does not usually cover physical damage, liquid damage, misuse, unauthorized repairs, software issues, data loss, power damage, or damage caused by external accessories unless specifically covered by the manufacturer.

For repair or diagnostic services, customers should back up important data before handing over any device. LaptopCare.lk is not responsible for data loss unless otherwise agreed in writing.

Returns, exchanges, and refunds are handled according to our Return Policy.

Some products may not be eligible for return after opening, installation, activation, registration, software licensing, or customer-caused damage.

You agree not to misuse the website, attempt unauthorized access, interfere with website operation, upload harmful code, scrape content without permission, or use the website for fraudulent activity.

We may restrict access, cancel accounts, or refuse service if misuse, fraud, abuse, or policy violations are detected.

Website content, layout, text, graphics, logos, images, product presentation, and other materials belong to LaptopCare.lk, its suppliers, or respective rights holders.

You may not copy, reproduce, modify, distribute, or commercially use website content without written permission.

LaptopCare.lk is not liable for indirect, incidental, special, or consequential losses arising from website use, product delays, product misuse, service delays, data loss, third-party services, or events beyond our reasonable control.

Our maximum liability for a product or service is limited to the amount paid for that specific product or service, unless applicable law requires otherwise.

Our website may include links, payment gateways, courier services, brand resources, or third-party tools. We are not responsible for third-party websites, terms, privacy practices, delays, or service failures.

We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with the effective date.

Continuing to use the website after changes are posted means you accept the updated terms.

Laptop Care (Pvt) Ltd, No 3F1, 3rd Floor, Unity Plaza, Colombo 04, Sri Lanka.

Phone: +94 77 678 6786

Email: sales@laptopcare.lk

Alternative Email: laptopcareunity@gmail.com

Website: Laptopcare.lk